More and more people are beginning to think that Airbnb is bad. The company markets itself as a way to connect guests with unique local hosts and experiences but as it has grown, Airbnb has had to wrestle with more instances of scams and low-quality listings.

Then, there are the extensive cleaning fees and house rules which can pile up really quickly—the company has a hard time striking the right balance between allowing hosts to express their individuality and ensuring a consistent and high-quality experience for guests.

Of course, it's quite often that the middlemen are often hated by their clients but Airbnb is taking heat from even outside their user base. For example, if your neighbor is renting their property through the platform, you might get sick and tired of the home next door constantly throwing loud parties.

And that's just scratching the surface. Airbnb has also been exploiting legal loopholes that allowed it to pay way less in taxes than hotels. The list goes on.

So to recap all the reasons why folks dislike it, we collected their complaints (and a few jokes) from Twitter and are putting them on display for everyone to see.

#1

Customers-Complain-Roast-Airbnb

ComradeMythic Report

Caro Caro
Community Member
3 months ago

Something that started out to be fun and quite nice changed into a money grabbing assholery nightmare. Go to a local hotel. Google BnB in the area you want to stay and contact the BnB owner(s) directly... you'll get a good price and no b******t. Most BnB's have their own website with photos and stuff.

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Travel blogger and speaker A Lady in London, who has been to 112 countries, fires up the app from time to time.

"I use Airbnb on occasion when I travel," she told Fashion Life. "I've generally had positive experience with its services, but every property and stay varies."

However, she said a hotel is a better choice when you want to know exactly what you're getting. "Hotels are more consistent with what they offer in terms of amenities and services, whereas Airbnbs can vary widely. Hotels are also better if you need to store your bags after you've checked out, as many Airbnbs don't offer that service," A Lady in London explained.

#2

Customers-Complain-Roast-Airbnb

KyleTokes420 Report

Justine
Community Member
3 months ago

The host should be banned for this too

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For years, Airbnb had been battling local officials over requests to collect occupancy taxes and ensure that the properties listed on its site comply with zoning and safety rules.

Consider this: in a five-month span between 2018 and 2019, the company spent more than half a million dollars to overturn regulations in San Diego and has sued Boston, Miami, and Palm Beach County over local ordinances that require Airbnb to collect taxes or remove illegal listings.

Elsewhere, Airbnb had fought city officials over regulations aimed at preventing homes from being transformed into de facto hotels and requests from tax authorities for more specific data about hosts and visits.

#3

Customers-Complain-Roast-Airbnb

euphorixa Report

WilvanderHeijden
Community Member
3 months ago

Sadly most people using Airbnb aren't too bright so they'll keep paying $500 for a stay in an apartment when the hotel across the street would charge them $300.

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#4

Customers-Complain-Roast-Airbnb

bad_tenant Report

Marco Hub-Dub
Community Member
3 months ago

Yup! Old (old job, older person) coworker of mine began buying rental homes as investment in the 70s. Ended up converting 10 of 14 homes to AirBnBs in one of the leanest rental markets in the US, SF Bay Area. Makes a killing and many times more than rent, uses a rental service so no work for him. Part of the problem studio apartments go for $2500/month.

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#5

Customers-Complain-Roast-Airbnb

RVAReid Report

Bobby
Community Member
3 months ago

Cameras. There are real horror stories about hidden cameras in AirBnB. So many that entire YT channels dedicated to identifying them.

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Suspecting that Airbnb may have been shorting states and local governments billions of dollars in taxes, lawmakers eventually began to push legislation to take control of the process.

While the proposals vary, many states in the US, for example, aim to close what they saw as a yawning tax gap caused by reliance on hundreds of industry-driven voluntary compliance agreements (VCAs) with local governments.

Some local jurisdictions speculate Airbnb and other similar platforms are banking only a quarter of the occupancy taxes owed. The revenue implications are only getting larger as the U.S. short-term rental industry continues to expand.

#6

Customers-Complain-Roast-Airbnb

5iveRokk Report

Kona Pake
Community Member
3 months ago

Super Shuttle for me.

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#7

Customers-Complain-Roast-Airbnb

Report

Catpoker88
Community Member
3 months ago

The 1st and only time my husband and I stayed at an airbnb, we got a 1 star review because we left a day early because we were uncomfortable. We didn't ask for a refund or anything, we just cleaned up and left because we felt unwelcome.

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#8

Customers-Complain-Roast-Airbnb

kathygarfield Report

Mjskywalk
Community Member
3 months ago

If I wanted to use wet towels for 4 days, deal with funky smells in the sheets and have to hyper clean my space I’ll just stay home.

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"The short-term rental industry is a large business worth more than $30 billion a year. The average lodging tax rate is in the 8% range across the country. So there should be total collections in the billions of dollars, but I don't think that's actually happening," Ulrik Binzer, chief executive officer of Host Compliance LLC, which provides lodging-tax compliance services to more than 300 municipalities across the U.S. and Canada, told Bloomberg.

Binzer said that Host Compliance took on Nashville, Tennessee, as a client after the city declined to negotiate an agreement with Airbnb. At the time, annual occupancy tax collections hovered around $1 million. But after implementing a series of short-term rental compliance and enforcement strategies, Nashville boosted its collections to $9 million annually.

As regulators have sought to crack down, Airbnb has entered into "voluntary" agreements with many local governments, promising to collect taxes on behalf of hosts, which is one of the reasons why customers may have seen higher taxes on more listings.

#9

Customers-Complain-Roast-Airbnb

Report

gellert grindlewald
Community Member
3 months ago

ha!

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#10

Customers-Complain-Roast-Airbnb

DrakoTsunami Report

Mad Dragon
Community Member
3 months ago

It’s ridiculous that they can charge a cleaning fee, especially one that large. It’s your house, either clean it yourself or factor in the price of cleaning when you decide how much to charge per night (the way hotels do).

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#11

Customers-Complain-Roast-Airbnb

Report

C W
Community Member
3 months ago

Been saying the same thing about retail shopping. Website pop up are making it impossible. No, I don’t want to give you my personal info BEFORE I decide if I want to buy something.

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#12

Customers-Complain-Roast-Airbnb

Dr_____01 Report

Brady Raphael
Community Member
3 months ago

The problem is nobody is fighting it considering in most places it's illegal to break a lease with intention to rent the property to someone else.

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Airbnb's increasing popularity has attracted hordes of corporate real-estate owners and professional property managers to its platform, many of whom own or operate dozens of listings within the same city.

In 2021, Skift reported that, according to the analytics site AirDNA, just 5% of hosts own or operate nearly a third of all Airbnb listings, reflecting the massive power wielded by corporate and professional hosts.

This has most likely been driving up rent and housing prices in neighborhoods with Airbnb listings, according to research from recent years.

#13

Customers-Complain-Roast-Airbnb

moonlitgod Report

Asher Tye
Community Member
3 months ago

They want the money without the work.

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#14

Customers-Complain-Roast-Airbnb

RoCraken Report

rumade
Community Member
3 months ago

Not if you're doing it the original way it was designed, which is renting out a spare room in your own home, or renting out your home when you're away. I stayed with a lovely lady in Vienna who had her daughter's old bedroom up on AirBnB. It was like staying with a family member.

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#15

Customers-Complain-Roast-Airbnb

greg_ramirez21 Report

Alphabet Soupy
Community Member
3 months ago

Can confirm 😕

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#16

Customers-Complain-Roast-Airbnb

RyanDudar Report

Jack Holt
Community Member
3 months ago

Exactly. That's always pissed me off

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More places listed as short-term rentals also means fewer long-term options. Felix Mindl and Dr. Oliver Arentz, researchers at the University of Cologne in Germany, reported that short-term rentals via apps such as Airbnb contribute to housing shortages and rent increases.

Their econometric regression analysis shows that 14.2% of overall rent increases for the affected apartments within the study period (in the city of Cologne) can be attributed to short-term rentals. This results in a rent increase of around €27 ($27.7) per month or €320 ($351.9) per year for new tenants.

#17

Customers-Complain-Roast-Airbnb

RVAReid Report

idraax poission
Community Member
3 months ago

Did he make any for you?

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#18

Customers-Complain-Roast-Airbnb

Report

Pittsburgh rare
Community Member
3 months ago

I'm enjoying it as well. I so hope this summer everyone goes back to hotels

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#19

Customers-Complain-Roast-Airbnb

BelleRideaux Report

Rosie McLeod
Community Member
3 months ago

Ah nothing says relaxing holiday than the stares of aggrieved residents

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#20

Customers-Complain-Roast-Airbnb

kaylapop_ Report

Jack Holt
Community Member
3 months ago

Wouldn't it be great if his tires got slashed?

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"While a large proportion of hosts can be considered home sharers, we find an increasing proportion of providers who have developed a professional business model from short-term rentals," Mindl said in a statement. "Professional short-term rentals are available to tourists throughout the year, and thus compete directly with long-term tenants, for whom the rooms are then no longer available."

#21

Customers-Complain-Roast-Airbnb

whatKAYsays Report

BarBeeGirl
Community Member
3 months ago

In addition to the ridiculous fees, UberEats jacks up the prices. Went to order subs the other day and compared the prices on the website vs UberEats and they were 10% more expensive and then $10 in fees

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#22

Customers-Complain-Roast-Airbnb

Report

Wise beauty
Community Member
3 months ago

I remember one time my family stayed at an Airbnb that had a literal GARDEN HOSE as a shower

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See Also on Fashion Life
#23

Customers-Complain-Roast-Airbnb

JennieHaake Report

Natalie Cavendish
Community Member
3 months ago

Once booked an Air BNB that did not disclose that it had NO TOILET FACILITIES

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#24

Customers-Complain-Roast-Airbnb

desusnice Report

Anapv
Community Member
3 months ago

WTH

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However, Airbnb isn't all bad. Earlier this month, the company said it will help shelter some of the 2 million Ukrainians who have fled their country after Russia invaded it.

According to a company spokesperson, Airbnb is prepared to offer housing of up to 14 days for up to 100,000 refugees.

The organization works with nonprofits on the ground to book and coordinate stays for refugees, who also receive a range of other support in their new lives, the spokesperson explained.

#25

Customers-Complain-Roast-Airbnb

EsquireSky Report

Amy Beckler
Community Member
3 months ago

Greed-one of the 7 sins.

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#26

Customers-Complain-Roast-Airbnb

thedigitaldash_ Report

Carol Fischer
Community Member
3 months ago

If it is true it is not slander. I think the word you are looking for is censure.

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#27

Customers-Complain-Roast-Airbnb

danidonovan Report

C W
Community Member
3 months ago

Criminal

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#28

Customers-Complain-Roast-Airbnb

BelleRideaux Report

Rosie McLeod
Community Member
3 months ago

The quiet times are probably because it's a residential area. I'm next door to a holiday let in a terrace house and it's a massive problem for all of us. The stupid garden of the property is set up like an outdoor dining thing so holiday makers stay up really late drinking etc. they don't give one f**k about my kids needing to go to school the next day. This is every night bbq's and parties. It's not like living next to someone who might throw a party one or two nights a week. There's no parking either and they park outside our house so I can't get the buggy down my steps. It's ridiculous

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Plus, it's a really good place to work at. In Glassdoor’s well-regarded ranking of the best workplaces in 2016, based on anonymous employee reviews, Airbnb was rated number 1.

And while ratings and rankings are up for discussion, the workplace and culture at Airbnb experts think the company can be used as a case study to provide instruction for other companies and HR managers. But does this negate all the things we talked about before?

#29

Customers-Complain-Roast-Airbnb

tnynmel Report

gayFrog
Community Member
3 months ago

that's just-wow.

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#30

Customers-Complain-Roast-Airbnb

srmohamed Report

Francisco Manuel Teruel Gutiérrez
Community Member
3 months ago

Cleaning workers, they are sucking our blood to feed their ferraris.

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Note: this post originally had 57 images. It’s been shortened to the top 30 images based on user votes.