The customer service industry is not for the faint-hearted, and yet most Americans, 107.8 million people, work in private service-providing industries. 16.7 million of them work in the leisure and hospitality sectors, meaning they handle customers’ orders on a daily basis.

And if you've ever worked in a restaurant of some sort, you’d know this is not a walk in the park. Although you do meet lovely people and locals you can call by their name, and the loyal clients who always get their usual, sometimes things are not that pretty. Entitled customers, spoiled kids, and clients who don’t even know what they want are also part of the job.

So when the Twitter user @Kealy22 posted the question “Customer service workers, what is the complaint that broke you?” on her thread, people had a whole bunch of stuff to share. So get ready for stories about customers from hell.

Shouting, complaining, calling corporate, speaking to the manager, acting aggressively, wasting everyone’s time—these are some of the most dreadful real-life client incidents that will change the way we look at customer service workers for good.

Image credits: Keally22

Image credits: Keally22

Image credits: Keally22

Image credits: Keally22

#1

People-Share-Customer-Service-Complaint-Stories

DecoratedCookie Report

Raine Soo
Community Member
2 weeks ago

I love your response! Was the customer clever enough to understand it?

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#2

People-Share-Customer-Service-Complaint-Stories

taylorkiwi Report

Foxxy (The Original)
Community Member
2 weeks ago (edited)

Hope she got kicked out and her membership cancelled for that.

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#3

People-Share-Customer-Service-Complaint-Stories

Uhmanduhoh Report

Samantha Lomb
Community Member
2 weeks ago

That is a good manager

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Fashion Life reached out to Tay, who goes by the Twitter handle @taylorkiwi, who joined the viral thread to comment on her experience working in the customer service industry. Tay’s tweet read: “customer where I work at a golf course. I kindly asked a member not to move the patio chairs around as it was a Covid rule. She proceeded to lick her hands and touch ALL the chairs on the patio as a 'joke.' Her friends did not laugh. I did not laugh.”

Tay said that she always loved working in customer service, but it’s been challenging. “I mean I hate it, but I love it. As frustrating and irritating as people can be, finding out ways to work and relate to different types of people is a learning curve.”

In fact, Tay confessed that she has been “yelled at, talked down to, and personally insulted.” But “learning how to handle these moments has helped me grow,” she added.

#4

People-Share-Customer-Service-Complaint-Stories

kimberlysarah16 Report

Raine Soo
Community Member
2 weeks ago

Self-important people tend to be some of the nastiest people.

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#5

People-Share-Customer-Service-Complaint-Stories

samgo98 Report

BusLady
Community Member
2 weeks ago

Miss bitchalot.

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#6

People-Share-Customer-Service-Complaint-Stories

MegCaddyAuthor Report

Ty Stratton-Quirk
Community Member
2 weeks ago

What kind of bookstore doesn't sell pants?

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Tay said that when it comes to dealing with entitled, impolite, and challenging customers, she takes on a “killing with kindness” strategy. “Typically if it’s someone much older or much younger, I ensure I do everything right and everything perfect. It’s a very satisfying feeling knowing that they are having a mental struggle trying to come up with something to complain about.”

But the best moments are when “you have an awful customer sitting with a friend who really isn’t so bad. By being kind to them when they are clearly trying to belittle me, I know they feel foolish and their friend is embarrassed.” Tay said it’s the perfect way to ruin their day while making their day the best it can be.

#7

People-Share-Customer-Service-Complaint-Stories

albertjrooster Report

Ty Stratton-Quirk
Community Member
2 weeks ago

Some people, you just wish would find a Huntsman spider in the front seat of their car.

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#8

People-Share-Customer-Service-Complaint-Stories

annaraeoflight Report

Samantha Lomb
Community Member
2 weeks ago

It's nice to see managers stand up for employees instead of throwing them under the bus

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#9

People-Share-Customer-Service-Complaint-Stories

e_llenh Report

Raine Soo
Community Member
2 weeks ago

How does one not know the difference between a fingernail and a slice of onion?

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When asked if she agrees with the saying that the customer is always right, Tay replied: “Hell no, the customer is usually never right. I am paid to be an expert in what I’m doing, even if it’s just an expert in the menu and serving.”

She added: “Oh really, last time you were here you were allowed to substitute chicken for shrimp? Well, I’ll have you know the protein is cooked into the sauce and you can’t change it out.” Although Tay agrees that the customer should be accommodated as best as possible, it doesn’t mean they’re right.

#10

People-Share-Customer-Service-Complaint-Stories

BridgetLaurette Report

troufaki13
Community Member
2 weeks ago

It's the putting his child at risk for me :(

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#11

People-Share-Customer-Service-Complaint-Stories

lindy_fraker Report

Colin L
Community Member
2 weeks ago

Asshat is glitchig and stuck on repeat...

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#12

People-Share-Customer-Service-Complaint-Stories

_ChelseaChelsea Report

BusLady
Community Member
2 weeks ago

How did this silly woman get that idea?

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If you’re thinking of working in the customer service industry, Tay said you have to be able to adapt to each person you interact with. “The correct answer for one person might be insulting to another. They have different personalities, different ways of interpreting information, and different ways of socializing.”

There’s no one copy-paste way to behave with clients, so you have to be extremely versatile to be able to handle both pleasant and not-so-much situations that happen daily.In the end, Tay revealed that smiling through a painful customer is also a part of the job. “There’s nothing I can do during a shift that’ll make me put on a real smile if I’m working with an awful customer.”

On the other hand, “the thought of me complaining and having my friends and coworkers agreeing with my struggles during our after-work glass of wine makes it all worthwhile.”

#13

People-Share-Customer-Service-Complaint-Stories

becsellent Report

troufaki13
Community Member
2 weeks ago

Rude AND idiot. Killer combination

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#14

People-Share-Customer-Service-Complaint-Stories

lianasmooz Report

Raine Soo
Community Member
2 weeks ago

What sort of math is this?

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#15

People-Share-Customer-Service-Complaint-Stories

tinderdistrict Report

Ty Stratton-Quirk
Community Member
2 weeks ago

Because everyone wants their red velvet cake to taste like beets.

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#16

People-Share-Customer-Service-Complaint-Stories

PositionObvious Report

Samantha Lomb
Community Member
2 weeks ago

I hate people with ill behaved children who don't bother to discipline them.

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#17

People-Share-Customer-Service-Complaint-Stories

YourLilAsian Report

Mademoiselle Nat
Community Member
2 weeks ago

Such people shouldn't be given driving licences.

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#18

People-Share-Customer-Service-Complaint-Stories

Brendan_Simon Report

Samantha Lomb
Community Member
2 weeks ago

How do adult humans NOT know coffee contains caffeine? Though good move quitting rather than strangling her

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#19

People-Share-Customer-Service-Complaint-Stories

KylePlantEmoji Report

Colin L
Community Member
2 weeks ago

*clutches pearls*

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See Also on Fashion Life
#20

People-Share-Customer-Service-Complaint-Stories

bitch_raggedy Report

Colin L
Community Member
2 weeks ago

Her payment was never part of that story...

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#21

People-Share-Customer-Service-Complaint-Stories

TheIngnue Report

Samantha Lomb
Community Member
2 weeks ago

Were they fried in lard? That is possible though unlikely and some shortenings contain pork

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#22

People-Share-Customer-Service-Complaint-Stories

marykate911 Report

BusLady
Community Member
2 weeks ago

Lady, they are not going to buy a round table and put your name on it.

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#23

People-Share-Customer-Service-Complaint-Stories

Reinfish Report

Samantha Lomb
Community Member
2 weeks ago

poor kid

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#24

People-Share-Customer-Service-Complaint-Stories

CapriCornyCait Report

Samantha Lomb
Community Member
2 weeks ago

The worker likely had to know before entering the rest of the order because of the ordering system. Some people are just insane

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#25

People-Share-Customer-Service-Complaint-Stories

CTTrekkie Report

BusLady
Community Member
2 weeks ago

I would think that legally, the money belonged to you. The police would have regarded it as a nuisance call. And what a lousy boss.

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#26

People-Share-Customer-Service-Complaint-Stories

bowserstanacct Report

Raine Soo
Community Member
2 weeks ago

Do you ever get the feeling that some folks just wake up angry at everything and everyone?

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#27

People-Share-Customer-Service-Complaint-Stories

zaunbee Report

Raine Soo
Community Member
2 weeks ago

Was he going to sue his parents because he was such an imbecile?

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#28

People-Share-Customer-Service-Complaint-Stories

lizzypulitzer Report

BusLady
Community Member
2 weeks ago

Personally, I prefer beer in the bottle. I'm sure she lost a lot of respect for her prof after that.

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#29

People-Share-Customer-Service-Complaint-Stories

ragnarokjatszo Report

Samantha Lomb
Community Member
2 weeks ago

If that is not done right and very carefully, it constitutes child abuse as kids don't get the proper nutrients.

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#30

People-Share-Customer-Service-Complaint-Stories

Triathleteby40 Report

Toujin C'Thlu
Community Member
2 weeks ago

*sighs* What is with men thinking that women don't understand machines, simply because they're women? Especially these days.

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Note: this post originally had 92 images. It’s been shortened to the top 30 images based on user votes.